Software engineering / service
Automate conversations with context, boundaries and human handoff.
Agents connected to approved sources and tools, with fallback behavior, evaluation and integration into sales or operational workflows.
01 / Context
The problem this engagement addresses
A bot that answers without reliable sources or loses context during handoff can increase volume and risk instead of improving service.
02 / Scope
What the engagement covers
- 01
Intent, sources and response boundaries
- 02
WhatsApp and approved integrations
- 03
Fallback and human handoff
- 04
Logs, evaluation and quality metrics
03 / Method
How the work moves forward
Technology follows context. Every stage must produce a useful decision or verifiable evidence for the next one.
- 01Diagnosis and constraints
- 02Scope and acceptance criteria
- 03Reviewable implementation
- 04Validation and handoff
04 / Evidence
Evidence-based delivery without inflated promises
The proposal separates what will be built, how it will be verified and what depends on client access, integrations or decisions. Written code, local tests, integration, deployment and business outcomes are different states.
When it makes sense to talk
Companies with repetitive conversation volume and an operation able to define correct answers and exceptions.
05 / WhatsApp